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PLEASE NOTE THAT OUR TEAM IS ON ANNUAL LEAVE FROM SATURDAY 18TH OF JULY UNTIL 3RD OF AUGUST. ORDERS WILL BE PROCESSED IN THE WEEK OOF 3RD OF AUGUST 2015. How long your Dutch By Design order will take to arrive depends on where you are in the world and the method of shipping used. For more information, take a look at the estimated delivery times for each option below
Deliveries within the UK: Your order will be sent via Interlink Express or Hermes and it should be within you in 1-2 days. We know how frustrating it is to wait in for an order all day, so we make sure you don’t have to. You will receive an email and/or SMS confirming the date of your delivery and a 1-hour time slot of when the driver expects to arrive at your address. If this time isn’t convenient for you, you can easily change it by contacting the courier using the information in their message.
Deliveries within the European Union: Deliveries to the EU will be sent by DPD or Royal Mail. If your order was shipped via DPD you will receive your items in 2-5 days – please make sure there is someone at home to sign for your delivery. Orders shipped by Royal Mail can take 2-10 days to arrive depending on which part of Europe you are in .
Deliveries to the rest of the world: Deliveries to the USA, Australia and the rest of the world will be sent by UPS, DHL or Royal Mail. If your order was sent via UPS or DHL, you should receive your items within 2-5 days. Royal Mail orders will arrive within 5-21 days, depending on the country you are in.
Please note: During Christmas and festive seasons, deliveries can take a little longer, so please allow more time for your order to arrive.
If your items do not arrive, contact us on firstname.lastname@example.org. Please allow 16 days in the UK and 25 days for overseas deliveries for your order to turn up. Don’t worry, we will never leave our customers without their items or out of pocket.